Knowledge Management KM was a fad

Knowledge transfer in knowledge-intensive service companies - measurement and identification of influencing factors

Process Knowledge as a Success Factor pp 215-243 | Cite as

  • 1Citations
  • 439 downloads

Summary

“Old wine in new bottles” - knowledge management often has to put up with this accusation. Hardly any other topic has been discussed as controversially as the topic of knowledge management in the recent past. This applies to both business practice and science. Knowledge Management - More Than Just a Fad? After all, around 96% of those questioned in a study by the Fraunhofer Institute IAO consider the topic to be fundamentally relevant for Germany as a business location.1

This is a preview of subscription content, log in to check access.

Preview

Unable to display preview. Download preview PDF.

literature

  1. Ahmed, P. K./Lim, K. K./Zairi, M. (1999): Measurement practice for knowledge management. In: Journal of Workplace Learning: Employee Counseling Today. Vol. 11 (8). Pp. 304-311. Google Scholar
  2. Albino, V./Garavelli, A. C./Schiuma, G. (2001): A metric for measuring knowledge codifycation in organization learning. In: Technovation. Vol. 21 (7). Pp. 413-422. CrossRefGoogle Scholar
  3. Baumgarten, R. (1977): Leadership styles and leadership techniques. Berlin: de Gruyter.Google Scholar
  4. Bullinger, H.-J./Wagner, K./Ohlhausen, P. (2000): Intellectual capital as an essential part of knowledge management. In: Krallmann, H., Gronau, N. (Ed.): Competitive advantages through knowledge management: Methodology and applications of knowledge management. Stuttgart: Schäffer-Poeschel, pp. 73-90.Google Scholar
  5. Bullinger, H.-J./Warschat, J./Prieto, J., et al. (1998): Knowledge Management - Claim and Reality: Results of a Company Study in Germany. In: Information Management. ( 1 ). Pp. 7-23. Google Scholar
  6. Bürgel, H. D./Luz, J. (2000): Using knowledge - measuring benefits. In: lOManagement. (10). Pp. 18-24.Google Scholar
  7. Deutsche Bank, Fraunhofer Institute for Labor Economics and Organization (IAO) (Ed.) (1999): Competitive factor knowledge: Guide to knowledge management.Google Scholar
  8. Edvinsson, L./Brünig, G. (2000): Asset items knowledge capital - making invisible values ​​accountable. Wiesbaden: Gabler.Google Scholar
  9. Etzioni, A. (1964): Modern organizations. Englewood Cliffs, N.J .: Prentice-Hall.Google Scholar
  10. Fritz, W. (1995): Marketing Management and Business Success: Basics and Results of an Empirical Study. 2., revision. and additional edition. Stuttgart: Schäffer-Poeschel.Google Scholar
  11. Gerpott, T. J. (1993): Integration design and success of company acquisitions. Stuttgart: Schäffer-Poeschel Verlag.Google Scholar
  12. Gerpott, T. J. (1999): Strategic Technology and Innovation Management: A Concentrated Introduction. Stuttgart: Schäffer-Poeschel.Google Scholar
  13. Gooijer de, J. (2000): Designing a knowledge management performance framework. In: Journal of Knowledge Management. Vol. 4 (4). Pp. 303-310. CrossRefGoogle Scholar
  14. Hansen, M. T./Nohria, N./Tierney, T. (1999): What’s your strategy for managing knowledge? In: Harvard Business Review. Vol. 77 (March-April). Pp. 106-116. Google Scholar
  15. Hauschildt, J. (1997): Innovation Management. 2., completely revised. and exp. Edition Munich: Vahlen.Google Scholar
  16. Herbst, D. (2000): Success factor knowledge management: the professional 1x1. Berlin: Cornelsen.Google Scholar
  17. Kaps, G. (2001): Success measurement in knowledge management using balanced scorecards. University of Applied Sciences Stuttgart. Stuttgart.Google Scholar
  18. Kaps, G./Nohr, H. (2001): Success measurement in knowledge management with balanced scorecards (part 1). In: News for Documentation. Vol. 52 (2). Pp. 89-97. Google Scholar
  19. Maier, R./Hädrich, T. (2001): Model for measuring the success of knowledge management systems. In: Business Informatics. Vol. 43 (5). Pp. 497-509. Google Scholar
  20. Marr, R./Kötting, M. (1992): Organizational Implementation. In: Frese, E. (Ed.): Encyclopedia of Business Administration. Vol. 2. Concise dictionary of the organization. 3rd, completely redesigned edition. Stuttgart: Poeschel, pp. 827–841.Google Scholar
  21. Metternich, J. (2001): Knowledge as the basis of competitive strategies: a model for the analysis and planning of knowledge strategies. Zugl .: Darmstadt, Techn. Univ., Diss., 2001. Aachen: Shaker.Google Scholar
  22. Meyer, C. (1996): Environmental education in an authentic context of action: For the theoretical foundation and evaluation of regional learning. Frankfurt am Main: Lang.Google Scholar
  23. Neuberger, O. (1976): Leadership Behavior and Leadership Success. Berlin: Duncker & Humblot.Google Scholar
  24. Neuberger, O. (2002): Leading and letting lead: Approaches, results and criticism of leadership research; with numerous tables and overviews. 6., completely reworked. and exp. Stuttgart: Lucius and Lucius.Google Scholar
  25. Nohr, H. (2001): Control and Success Measurement in Knowledge Management with Balanced Scorecards. In: Knowledge Management. Vol. (4). Pp. 21-24.Google Scholar
  26. Nonaka, I./Takeuchi, H. (1995): The knowledge-creating company: how Japanese companies create the dynamics of innovation. New York; Oxford; inter alia: Oxford University Press.Google Scholar
  27. North, K. (2001): Knowledge-oriented corporate management: Value creation through knowledge. 2nd, updated and exp. Ed., Reprint. Wiesbaden: Gabler.Google Scholar
  28. North, K./Probst, G./Romhardt, K. (1998): Measuring knowledge - approaches, experiences and critical questions. In: Zeitschriftführung + Organization (zfo). Vol. 67 (3). Pp. 158-166. Google Scholar
  29. North, K./Probst, G./Romhardt, K. (2003): The employee is the best database - internal knowledge sources are required / professional knowledge managers are the exception. In: Frankfurter Allgemeine Zeitung. P. 22. Google Scholar
  30. Porter, M. E. (1999): Competitive Strategies - Methods for Analyzing Industries and Competitors. 10th, adult Frankfurt a.M .; New York: Campus Verlag, Google Scholar
  31. Probst, G. (2001): Sharing knowledge means multiplying knowledge. In: Codetermination. ( 8th ). Pp. 20-23. Google Scholar
  32. Probst, G. J. B./Raub, S./Romhardt, K. (1999): Managing knowledge - how companies use their most valuable resource optimally. 3rd edition Frankfurt a.M .; Wiesbaden: Frankfurter Allgemeine Zeitung / Gabler.Google Scholar
  33. Roehl, H./Romhardt, K. (1997): Knowledge of the resource ‘knowledge’. In: Gabler's magazine. (6-7). Pp. 44-45.Google Scholar
  34. Rosenstiel, L. v./Molt, W./Rüttinger, B. (1995): Organizational Psychology. 8th, revision. and exp. Stuttgart edition; Berlin; Cologne: Kohlhammer.Google Scholar
  35. Schäfer, M. (2001): Integration controlling - components for monitoring the integration of acquisitions. Zugl .: Diss., Univ. St. Gallen, 2001. Bamberg: Difo-Druck Gmbh. Google Scholar
  36. Scholz, C. (2000): Personnel management: information-oriented and behavioral basics. 5th, revised and extended Edition Munich: Vahlen.Google Scholar
  37. Staehle, W. H. (1969): Key figures and key figure systems as a means of organizing and managing companies. Wiesbaden: Gabler.Google Scholar
  38. Staehle, W. H. (1999): Management: a behavioral perspective. 8th edition Munich: Vahlen.Google Scholar
  39. Trochim, W. M. K. (2002): Introduction to Evaluation, http: // trochim. humane. cornell. edu / kb / intreval. htm (March 25, 2004, 11.44 a.m.) Google Scholar
  40. Trojan, J./Döring-Katerkamp, ​​U. (2002): Motivation and Knowledge Management. In: Franken, R., Gadatsch, A. (Ed.): Integrated Knowledge Management. Concepts, methods, instruments and case studies. Braunschweig; Wiesbaden: Vieweg-Verlag, pp. 135–150.Google Scholar
  41. Tucher von Simmelsdorf, F. W. (2000): Benchmarking of knowledge management: a method of resource-oriented strategic management. Zugl .: Erlangen-Nürnberg, Univ., Diss., 1999. Wiesbaden: Dt. Univ.-Verl./Gabler.Google Scholar
  42. Wehling, M., Röhling, T., Werner, M. (2001): The personnel management dimension in the triadic approach of knowledge management. In: Journal of Planning. Vol. 4, pp. 385-399. Google Scholar
  43. Wilkins, J., Wegen, B. v., Hoog, R. d. (1997): Understanding and Valuing Knowledge Assets: Overview and Method. In: Expert Systems With Applications. Vol. 13 (1). Pp. 55–72. CrossRefGoogle Scholar

Copyright information

© Deutscher Universitäts-Verlag / GWV Fachverlage GmbH, Wiesbaden 2004

Authors and Affiliations

There are no affiliations available